We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with. 


We try our best to ship our pieces to you within 2-3 weeks from date of order. The shipping time for customized orders and handwoven made to order products would however be longer and we would inform you about the approximate delivery date via email. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services. 


For all international orders there is an additional shipping cost which is applied on the product. For all international orders kindly write to us on – info@joskai.com or get in touch with us on whatsapp +91 9205070227 for sales assistance.